You can contact us by phone, email and Skype. Please find our contact details and get in touch with us via our contact us page.
We are open from Monday through Saturday and are available between 6:00 a.m. and 10:00 a.m. and between 7:00 p.m. and 11:00 p.m.EST.
From the U.K.: 8:00 a.m. - 4:00 p.m. (UK time)
From Australia: 11:00 a.m. - 3:00 p.m. or 6:00 p.m. - 11:00 p.m. (Sydney time)
The leading time of production depends on how large the order is. For example, an order of 1,000 T-shirts will take us 2–3 weeks to complete and ship to the customer. Please contact us for rush orders.
TeeTick currently accepts PayPal, Visa, Wire Transfer and Western Union.
PayPal is the faster, safer way for you to send money and make an online payment. You need to set up a PayPal account at https://www.paypal.com, and then log into PayPal with your email and password to make any purchases. You will find instruction on steps of paying via PayPal at http://www.wikihow.com/Send-Money-via-PayPal. When you pay via PayPal, your financial information is safeguarded. PayPal also protects you if there is any problem with your purchase.
We ship clothes worldwide—be it in the United States, the United Kingdom, Australia, Singapore or Nigeria. TeeTick can help you with your clothing brand, no matter where you live, work or do business.
We use FEDEX, DHL, UPS or TNT Express to ship the clothes to your preferred address. For non-rush orders, we will ship the clothes by boat to save on shipping costs.
The price for t-shirts will depend on many factors such as quantity, fabric, sizes and logo, among others.
If we make 100 printed t-shirts, the estimated price for per t-shirt is 5-6 USD. Special discounts are available for larger orders.
We need information about quantity, breakdown sizes, logo, fabric and color of fabric, among others.
The cost per unit will depend heavily on how large your order is, so we may get back to you with various quotes for different quantities for your consideration.
TeeTick is always ready to give you a quick quote when you call us at 1-315-636-4789 (USA local number), Monday to Saturday from 7:00 a.m. to 10:00 a.m. or 8:00 p.m. to 10:00 p.m. EST.
Yes, you only need to send us one sample so we can duplicate from it. If you don't have the sample, the pattern or even a photo of the high collar t-shirt also can help.
The normal turnaround time for an order smaller than 1,000 t-shirts is 2–3 weeks. If you need them in one week, please call us to check if it is possible to accommodate your rush order.
We are proud of the quality print that we do. All the clothes are printed at extremely high resolution using high-quality inks. We can guarantee that printed logos will never come off or fade away even after many washes.
TeeTick will help you make the samples before mass production. If you are not happy with the samples, we will remake them for free for your final approval. You can make any adjustments/changes to your designs before mass production.
Yes, you can have a mix of sizes for your order, however small or large! If you select colors that are available at our factory, we can make whatever colors you want. Otherwise, we will require a minimum.
To avoid discrepancies and make everything right the first time, a sample will be made for your approval before we proceed with bulk order. Please remember that you will have to pay for the sample; however, the sample cost will be deducted when we work on the bulk order.
TeeTick makes custom-made clothes as per the client's specifications. Pre-made clothes are not available for sale at the moment.
We make customized clothes and respect our customers' privacy. TeeTick agrees that all technical or commercial information that is supplied by customers will be kept confidential.
We rarely get complaints about the quality of the clothes that we make as we only proceed to mass production when we get your final approval on the samples. We apply quality control in every step of the production process, and the clothes are checked one by one when finished to make sure the final products are perfect and have the same quality as the sample. If for any reason you are not happy with the clothes, please contact us and explain to us the problem, and we will sit down together and find a solution that works for both parties.
We are familiar with American, British and Australian standard sizes. If you want to create the clothes using your own measurements, please send us the detailed size chart.
No, it is not cost-efficient to ship the fabric to our factory. In Vietnam, different types of fabrics are available in a variety of blends and colors. You only need to send us swatches of fabric or information about the fabric that you need to use for your clothes and we will source it for you. We also can help you make custom labels or hanging tags. The cost for making 1,000 labels/tags is $50 – $60.
Our customer support representative will send you examples of the information we need to quote and work on your clothes.
A custom garment can be drawn by hand or created using graphics software, such as Adobe Photoshop or Adobe Illustrator.
You can send us the sketches or the files created by CAD if you want to show us the garments' measurements and layout, among other elements. As for the logos or images that you want to be printed or embroidered on the garment, please use graphics software to create them, as what you send to us will be what we print/embroider on the clothes.
There is no problem if you can't supply us with the patterns or samples. We can help you make your clothes from the sketches/photos and information you send to us. When you contact us, we will tell you what kind of information we need, and we will send you some examples so that you can send us the necessary details.
Please send the artwork files for us in PSD, PDF, AI or JPG format.